Terms & Conditions – Sally Bourne Ceramics

Welcome to Sally Bourne Ceramics. By accessing or purchasing from sallybourneceramics.com, you agree to be bound by the following Terms & Conditions. Please read them carefully before using the website.

1. About Us
Sally Bourne Ceramics
Website: sallybourneceramics.com
Email: sally@sallybourneceramics.com
Location: East Sussex, United Kingdom

2. Use of the Website
By using this website, you agree to:

• Use the site for lawful purposes only.

• Not attempt to interfere with the site’s functionality or security.

• Not copy, reproduce, or distribute any content without permission.

We reserve the right to modify or withdraw any part of the website without notice.

3. Products & Descriptions
All ceramics are handmade, and slight variations in colour, shape, and size may occur. These variations are part of the nature of handcrafted items and should not be considered defects.
We aim to display products as accurately as possible, but colours may vary slightly depending on screen settings.

4. Pricing & Payment
All prices are listed in GBP (£) and include any applicable taxes unless otherwise stated.
We accept payment through the methods displayed at checkout. Orders will only be processed once full payment has been received.
Prices may change at any time, but confirmed orders will not be affected.

5. Orders & Availability
All products are subject to availability. If an item becomes unavailable after your order is placed, we will notify you and offer a refund or alternative where possible.
We reserve the right to refuse or cancel an order in cases such as suspected fraud, incorrect pricing, or stock issues.

6. Shipping & Delivery
Delivery times are estimates only and may vary depending on your location, courier delays, or external circumstances.
Customers are responsible for providing accurate shipping information. We are not liable for delays or losses resulting from incorrect addresses.
Full details can be found in our Shipping Policy 

7. Returns & Refunds
We want you to be happy with your purchase. If you are not satisfied, please refer to our Refund Policy for full details on returns, exchanges, and refunds.
Handmade ceramics must be returned in their original condition and packaging.
Return shipping costs are the customer’s responsibility unless the item is faulty.

8. Intellectual Property
All content on this website—including images, text, designs, photography, logos, and product descriptions—is the intellectual property of Sally Bourne Ceramics and may not be used without written permission.

9. Limitation of Liability
We are not liable for:

• Any loss of data, profit, or business arising from the use of our site.

• Damage caused by misuse of our products.

• Delays or issues beyond our reasonable control.

Your statutory rights as a consumer remain unaffected.

10. External Links
Our website may contain links to third-party sites. We are not responsible for the content, security, or policies of external websites.

11. Changes to These Terms
We may update these Terms & Conditions at any time. Continued use of the website signifies acceptance of the latest version.

12. Contact Information
If you have any questions about these Terms & Conditions, please contact us at:
sally@sallybourneceramics.com