Privacy Policy
Last updated: 02.12.2025

Welcome to sallybourneceramics.com 
We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect
We may collect the following types of information:
Personal Information
When you make a purchase, contact us, or subscribe to our newsletter, we may collect:

• Name

• Email address

• Billing and shipping address

• Payment details (processed securely through our payment provider – we do not store card numbers)

• Phone number (if provided)

Automatically Collected Information
When you browse our site, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Cookies and tracking data
  This helps us improve our website and user experience.
   

2. How We Use Your Information
We may use your information to:

• Process and fulfil orders

• Communicate with you about your purchase

• Respond to enquiries

• Send newsletters or promotional emails (only if you opt in)

• Improve website performance and functionality

• Comply with legal obligations
   

3. Cookies & Tracking Technologies
We use cookies and similar technologies to:

• Enable website functionality

• Analyse site traffic and performance

• Remember your preferences

You can manage or disable cookies in your browser settings, though some features may not function correctly.

4. Sharing Your Information
We only share your information when necessary, such as with:

• Payment processors (e.g., Stripe, PayPal)

• Shipping partners

• Website hosting and analytics providers

We do not sell or rent your personal data to third parties.

5. Data Storage & Security
We take reasonable measures to protect your information from unauthorised access, alteration, or disclosure.
However, no online transmission is 100% secure, so we cannot guarantee absolute protection.

6. Your Rights (UK & EU GDPR)
You have the right to:

• Access the personal data we hold

• Request correction or deletion

• Request restriction of processing

• Object to processing

• Withdraw consent at any time

• Request a copy of your data

To exercise these rights, contact us using the details below.

7. Retention of Data
We keep your information only as long as necessary to:

• Fulfil orders

• Meet legal, tax, and accounting requirements

• Maintain accurate business records
   

8. Third-Party Links
Our website may contain links to third-party sites.
We are not responsible for their content or privacy practices.

9. Children’s Privacy
Our website is not intended for children under 16, and we do not knowingly collect data from minors.

10. Changes to This Privacy Policy
We may update this Privacy Policy occasionally.
Any changes will be posted on this page with the updated date.

11. Contact Us
If you have questions about this Privacy Policy, or would like to exercise your data rights, please contact:
📧 sally@sallybourneceramics.com
🌐 sallybourneceramics.com